Where can I find the tracking information for my orders?

All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at Support@printful.com

What happens if a package wasn't delivered to a customer, but the tracking states that it was?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Printful won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If the customer is unable to locate the package, Iexecute will replace a new manual order to have it reshipped. Printful isn’t yet able to assist with filing claims with shipping carriers but hope to do so in the future!